(0) items in your cart

Change Currency

Basket
Search
Change Currency

Returns Information

Change or cancel your order 

For orders that are awaiting dispatch it may be possible to change or cancel your order. Please contact us via the contact form with your order number.

If items have already been dispatched please follow our returns procedure below.

Unsure on delivery status? Track your order with the tracking number sent to you via email with your confirmation of shipment.

 

Returning or exchanging items

The returns address is: Oiler & Boiler, Newton House, Northampton Science Park, Kings Park Road, Northampton
NN3 6LG.

If you wish to return an item then you should email us at jeff@rockolauk.com to notify us of the return within 7 days of receiving the goods.

All returns and exchanges will need to be sent in its original unused condition with all the labels intact within 28 days of receipt.

We cannot accept a return if the product has been worn so... in the interest of hygiene please try on with your underwear on!

For hygeine reasons we DO NOT accept returns on underwear. 

Please include a note with any returned items with your name, order number and reason for return. 

Don't forget to obtain proof of postage. Please do not post your return in the letterbox without getting proof of postage. You may need this in case it's required as evidence for your return.

 

Faulty items

If you have received a faulty item, please contact us with your order number, name and address and the reason for the return and we will be happy to assist with a full refund or replacement, depending on your preference.

For faulty items, please return within 28 days of receipt of the goods.

 

Missing or incorrect items

Something not right with your order? Please contact us via the contact form  with your order number, name and address plus details of your enquiry and we will be happy to assist with a full refund or replacement, depending on your preference.

Our returns policy is in addition to your statutory rights.