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Returns Information

Change or cancel your order 

For orders that are awaiting dispatch it may be possible to change or cancel your order. Please contact us via the contact form with your order number.

If items have already been dispatched please follow our returns procedure below.

Unsure on delivery status? Track my order

 

Returning or exchanging items

If you would like to exchange or simply return your order it will need to be sent in it’s original condition with the labels intact within 28 days of receipt.

We cannot accept a return if the product has been worn so... in the interest of hygiene please try on with your underwear on!

We do not accept returns on discount or outlet items

The returns address is: Oiler&Boiler, Newton House, Northampton Science Park, Kings Park Road, Northampton
NN3 6LG.

Please include a note with any returned items with your name, order number and reason for return. 

 

Faulty items

If you have received a faulty item, please contact us with your order number, name and address and the reason for the return and we will be happy to assist with a full refund or replacement, depending on your preference.

For faulty items, please return within 28 days of receipt of the goods.

 

Missing or incorrect items

Something not right with your order? Please contact us via the contact form  with your order number, name and address plus details of your enquiry and we will be happy to assist with a full refund or replacement, depending on your preference.

Our returns policy is in addition to your statutory rights.