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Returns Information

Change or cancel your order 

For orders that are awaiting dispatch it may be possible to change or cancel your order. Please contact us via the contact form with your order number.

If items have already been dispatched please follow our returns procedure below.

Unsure on delivery status? Track my order

 

Returning or exchanging items

If you would like to exchange or simply return your order it will need to be sent in it’s original condition with the labels intact within 28 days of receipt.

UK customers can return an item for an exchange or a refund for FREE with our NEW DPD Tracked Returns service and it's very simple to use!

1. Complete the reverse of the delivery note and place in your return package

2. Email debbie@rockolauk.com with your order number, collection address, contact number, preferred collection date and time.

3. We will raise a collection with DPD and confirm it with you within 24 hours.

4. You will receive an email/text from DPD with a two hour collection slot.

5. On collection DPD will label your parcel. 

6. Your return will arrive back in our warehouse within 3 days, we will process your return within 24 hours of receiving it.

 

For hygeine reasons we DO NOT accept returns on underwear. 

We cannot accept a return if the product has been worn so... in the interest of hygiene please try on with your underwear on!

We do not accept returns on discount or outlet items

The returns address is: Oiler&Boiler, Newton House, Northampton Science Park, Kings Park Road, Northampton
NN3 6LG.

Please include a note with any returned items with your name, order number and reason for return. 

 

Faulty items

If you have received a faulty item, please contact us with your order number, name and address and the reason for the return and we will be happy to assist with a full refund or replacement, depending on your preference.

For faulty items, please return within 28 days of receipt of the goods.

 

Missing or incorrect items

Something not right with your order? Please contact us via the contact form  with your order number, name and address plus details of your enquiry and we will be happy to assist with a full refund or replacement, depending on your preference.

Our returns policy is in addition to your statutory rights.